Our teams will cancel your order and then they will give you a full refund.
It is too late to ask to cancel your order when your package has already been shipped, we cannot do anything until you receive your order. We can proceed to a refund, if necessary, once you return the items back to our warehouse.
When you place an order that includes different products, it is possible that several of our suppliers are involved. In addition, to avoid high shipping costs we take into consideration the shipping weight, sometimes items of the same order are sent separately.
It is therefore completely normal that you receive your items individually and at different times.
When you place an order on your titangelzone store, it is processed by our fulfillment center within 1-2 business days. Then, your item will be shipped within 5 business days.
Delivery takes on average 2 to 4 weeks. In very exceptional cases (postal strike, end of year holidays,…) it can take a little longer. What happens if your package does not arrive at its destination after 8 weeks, we will ship it again or we can refund you in full. Be reassured, this only happens in 0.01% of cases.
If the delay seems long to you, don’t worry: your order is on its way to your home.
In order to offer you these incredible prices but also to avoid high costs while giving you quality products, we collaborate with suppliers based abroad. Our goods are therefore also available abroad. The routing of those towards the places of destination takes obviously time.
Delivery times also vary depending on your location.
We will ask you to mention the following information:
– Subject of the email: Modification of my order
– Your order number
In case you are out of time and your package has already been shipped, we cannot do anything until you receive your order, after which we can proceed with a new shipment and this, after returning the item to our warehouses.