PROMO
-15% with code
SAN15

FAQ

Read before to contacting us

Most frequently asked questions

What’s my order number ?

How do I cancel my order?

Where is my order ?

There are items missing from my order, where are they?

Where can I find my tracking number?

My tracking number is not working.

What are the delivery times?

How to explain the delivery times?

How to get an exchange?

How do I make a return and get a refund?

I made a mistake in the size, color of my item, am I entitled to a refund?

Is it possible to modify my order?

Do you deliver internationally?

Does your site use Security measures and can I buy safely?

How do I create a customer account?